Question 1

What's included in the free plan?

Accepted Answer

The Free plan includes a fully functional digital menu with QR & NFC access, customized interfaces with your brand identity, pop-up ads, social media integration (TripAdvisor, Instagram, Facebook), promotional videos for new dishes or events, multi-language support, and a loyalty program with digital stamp cards. It is perfect for getting started with no upfront cost.

Question 2

How does billing work?

Accepted Answer

Billing is simple and transparent. You choose between monthly or yearly billing cycles. Monthly plans are billed at the start of each month, while yearly plans are billed once per year at a 10% discount. All prices are in EUR and you will receive a detailed invoice for every payment.

Question 3

Can I upgrade or downgrade anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your account dashboard. When upgrading, you get immediate access to all new features. When downgrading, the change takes effect at the start of your next billing cycle so you can continue using premium features until then.

Question 4

Is there a contract or commitment?

Accepted Answer

No, there is no long-term contract or commitment required. Our plans are flexible and you can cancel at any time. We believe in earning your business every month through the quality of our platform and support, not through binding contracts.

Question 5

Do I need to install anything?

Accepted Answer

No installation is needed. Hayde is a fully web-based platform that works on any device with a browser. Your customers access the menu through a QR code or direct link, and you manage everything from our online dashboard. We also provide free onboarding support for Standard and Chain plan customers.

Question 6

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are securely processed through our payment provider. For Chain plan customers, we can also arrange bank transfers and custom invoicing to suit your finance department requirements.

Question 7

Can I cancel anytime?

Accepted Answer

Absolutely. You can cancel your subscription at any time directly from your account settings. There are no cancellation fees or hidden charges. After cancellation, you will continue to have access to your paid features until the end of your current billing period, then your account will revert to the Free plan.

Question 8

Do you offer discounts for annual billing?

Accepted Answer

Yes! When you choose annual billing, you save 10% compared to monthly payments. This means you effectively get more than one month free every year. You can switch between monthly and annual billing at any time from your account dashboard.

Choose your plan

Who Is Each Plan For?

Free Plan

Standard Plan

Chain Plan

Frequently Asked Questions